Frequently Asked Questions
Everything you need to know about our authentic gemstones and jewelry.
Are your gemstones and minerals authentic?
Yes, all our products are 100% natural and ethically sourced. We work directly with reputable suppliers to ensure that every rock, gem, and piece of jewelry meets our high standards for authenticity and quality.
How long does shipping take within Canada?
We offer expedited shipping across Canada. Orders are typically processed within 1-2 business days, and delivery usually takes between 3 to 7 business days depending on your province.
What is your return policy for jewelry?
We want you to love your purchase. If you are not satisfied, you can return unworn jewelry in its original packaging within 30 days of delivery for a full refund or exchange.
Do you offer ring resizing services?
Currently, we do not offer in-house resizing. We recommend checking the size guide on each product page or visiting a local jeweler to ensure a perfect fit before purchasing.
How should I care for my gemstone jewelry?
To maintain the brilliance of your gems, avoid contact with harsh chemicals, perfumes, and water. Clean gently with a soft, lint-free cloth and store in a dry place away from direct sunlight.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.